Go eco-friendly with e-docs!
✔ Anytime & anywhere access to important policy
notices
✔ Eco-friendly. Less use of paper, less energy used, less
waste—more trees saved!
✔ Better data security via PRUAccess & email
Customers will receive these policy documents via PRUAccess & their registered email:
-
Premium notice
-
Policy Kit
-
Anniversary letter
-
Fully paid certification
-
Fund balance advisory
-
Transactional Confirmation Advice
-
Confirmation letters for major policy changes
-
Reinstatement letter for redating
Paper copies for these will no longer be sent via mail.
Stay updated & protected!
Here’s how:
Step 1: Update your contact information.
Option 1: via customer portal PRUAccess
https://pruaccess.prulifeuk.com.ph
Option 2: via PRU Contact Center
(632) 8887-5433 (Metro Manila)
1-800-10-7785465 (domestic toll-free)
contact.us@prulifeuk.com.ph
Step 2: Register for a PRUAccess account. Get 24/7 access to your policy details & make policy requests.
Frequently Asked Questions
1. Why will I receive digital copies of my policy documents?
You will receive your policy documents digitally so you can securely access important notices anytime and anywhere. And with your eco-friendly notices, there is less use of paper, less energy used, less waste—more trees saved!
2. How will I receive them?
You will receive your policy documents through your registered email address and your PRUAccess account.
3. What are these documents?
These e-documents include:
-
Premium notice
-
Policy Kit
-
Anniversary letter
-
Fully paid certification
-
Fund balance advisory
-
Transactional Confirmation Advice
-
Confirmation letters for major policy changes
-
Reinstatement letter for redating
4. Will I be charged for this?
Receiving your e-documents via email & PRUAccess is FREE.
5. I still want a paper copy of my premium notice/fund balance advisory/anniversary letter/fully paid certificate. Can I request for it?
You can download and print your e-documents from your PRUAccess account. For premium notices, printed copies are no longer sent via mail.
6. I updated my contact details after my premium has become due. How do I get a copy of my premium notice?
You can access your premium notice anytime via your PRUAccess account. Alternatively, you may request for a copy of your premium notice via:
-
your agent
-
email at contact.us@prulifeuk.com.ph
-
PRU Contact Center at 8887-5433 (Metro Manila) or 1-800-10-7785465 (domestic toll-free)
-
any Pru Life UK Customer Center near you
E-Premium Notices
1. Would all policyowners receive e-Premium Notices?
All policyowners with active policies will receive e-Premium Notices except for those with:
- Single-pay policies
- Regular-pay peso policies with monthly premium payments
- Fully paid policies
- Select digital products
2. How can I view my e-Premium Notices in PRUAccess?
Step 1: Log in to PRUAccess
Step 2: Click “Policy Information” & choose the policy you want to view.
Step 3: Select the “Letters” tab.
Step 4: In the Letter Type dropdown, select “Premium Notices”.
Step 5: Adjust the date as needed, then click “Search”.